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A few years ago I was leading IT for a large organization and we were in the middle of a vulnerability management software selection. My team had opinions. The sales account managers had plenty to say about the highlights of their products and pricing. What I did not have was a neutral peer, someone who had been through the same process, with no agenda, who could tell me what they actually experienced on the other side of the contract. I made the best decision I could with th

Have you ever sent an important proposal or a high-value invoice, only to have the client claim they "never received it"? You check your Sent folder and it’s right there. You check for typos and it’s spelled correctly. These are real email delivery issues that are impacting your reputation and revenue recognition. So, where did it go? The answer is usually found in a digital dead zone created by major email providers like Gmail, Outlook, and Yahoo. If your business hasn't ver

How CFOs and Office Managers Can Save Time, Cut Costs, and Strengthen Their MSP Relationship In small and mid-sized businesses, IT often...